What to expect from the Upload Documents process

Uploading Documents in the Rivian App: What You Need to Know

One of the crucial steps in Rivian’s online ordering process is uploading your documents, which can be easily managed through the Rivian app. This feature ensures that your paperwork is processed securely and efficiently, streamlining your journey toward owning your Rivian. Here’s an in-depth look at what to expect in the Upload Documents area of the app.

Purpose of Document Uploads

The Upload Documents section is where Rivian collects the essential paperwork required to finalize your order. This typically includes:

1. Driver’s License: Verifies your identity and eligibility to purchase a vehicle.

2. Trade-in photos and documents: Photos of your trade-in, if you have one, and pictures of the title

3. Proof of Insurance: Ensures that you have required coverage before taking delivery.

Accessing the Upload Documents Section

1. Login to Your Rivian Account: Use the Rivian app on your phone to log in.

2. View Details of your Order: See your order summary.

3. View Tasks: Look for a prompt labeled “Complete your purchase”.

How to Upload Documents

The app guides you through uploading documents in a few simple steps:

1. Select the Document Type: Choose from predefined categories (e.g., driver’s license, trade-in, insurance).

2. Capture the Document: Scan the document or take a photo with your phone camera - take a clear, well-lit photo of the document.

3. Submit: Review the captured image to ensure all details are legible, then tap submit.

What Happens After You Upload Documents?

Once you upload the required documents:

1. Rivian Reviews Your Submission: A team verifies the information and ensures compliance with local regulations.

2. Notifications: Your document status will show ‘Pending approval, Approved or Declined’

3. Approved/Declined: Approved? Great job! Declined? Take a look and make sure the document meets the requirements needed (for example, insurance ID showing the VIN, driving license being free from glare).

Security and Privacy

Rivian takes data security seriously. All document uploads are encrypted and stored securely to protect your sensitive information. The app also uses two-factor authentication (2FA) to prevent unauthorized access to your account.

Common Questions

Q: Can I upload documents on a desktop instead of the app?

A: While the app is the primary method for uploading documents, you can access the same functionality through Rivian’s online portal in your browser.

Q: What’s the deadline for uploading documents?

A: Rivian typically provides a timeline in your delivery checklist, and you’ll receive text messages chasing you if you’re running out of time. Delays in document uploads could push back your delivery date, so it’s best to complete this step promptly.

The Upload Documents feature in the Rivian app simplifies a key part of the ordering process, saving you time and ensuring your delivery remains on track. With intuitive design and secure handling, Rivian makes managing your vehicle purchase as smooth as possible.